faq

FAQ's & Common Pre-Sales Questions



What Shipping Methods Are Available?

Everything is shipped via road freight use a combination of transport companies like Startrack, Toll and Couriers Please

How Long Will it Take To Get My Package?

Orders usually arrive within 48hours for cities and major metro area. Remote areas can take a little longer.

How Do I Track My Order?

We email the tracking details so you can follow the progress online.

How Do I Place an Order?

Just place the order online, pay by credit card and we’ll ship direct to you.

How can I Contact you with Questions?

Our main methods of contact are email forms, live chat and of course the phone

Can I get volume buy discounts?

Yes. If you need a lot of gear give us a call so we can sharpen the pencil for you.

Do you Provide Support?

We certainly do. Our technical advice sets up apart from other online POS stores. We don’t just ship your products and say “Good luck”. We take reasonable steps to assist you either on the phone for via remote computer hookup.

The only thing we can’t do for you remotely is setup network devices as every business network is unique. However, we do work with your onsite IT/network person to assist with equipment settings.

Contact Us

POS Help Australia
PO Box 37
Narangba, QLD 4504
Brisbane: 07 3147 8729
Sydney: 02 8325 1748
Melbourne: 03 9081 4471
Adelaide: 08 8125 9392
Perth: 08 6313 3773

E: help@poshelp.com.au