FAQ & Delivery Info
#1 for Service & Support
FIVE - STAR SUPPORT
We pride ourselves on having the
#1 rated support in Australia
FREE WARRANTY UPGRADE
Additional 6 Months on top of Manufacturers Warranty
Same DAY DISPATCH
Orders before 1pm (week days) Will ship the same day
FAMILY RUN BUSINESS
Proudly Australian Owned with
Old School Service.
Are you based in Australia
We certainly are. Unlike many online POS Stores we are 100% Australian owned & operated.This allows us to give you great pre-sales and post sales advice.
Do you Provide After Sale Support?
We certainly do. Our technical advice sets up apart from other online POS stores. We don’t just ship your products and say “Good luck”. We take reasonable steps to assist you either on the phone for via remote computer hookup.*
Can I get a Bulk Discount?
Yes. If you need a lot of gear give us a call so we can sharpen the pencil for you.
How do I Track My Order?
We email the tracking details so you can follow it’s progress online.
How Long Until My Order Arrives?
Orders usually arrive within 48hours for cities and major metro area. Remote areas can take a little longer.
How do I Place an Order?
Just place the order online, pay by credit card and we’ll do the rest.
How do I Contact you with Questions?
Our main methods of contact are email forms, live chat and of course the phone*The only thing we can’t do for you remotely is setup network devices as every business network is unique. However, we do work with your onsite IT/network person to assist with equipment settings.
*The only thing we can’t do for you remotely is setup network devices as every business network is unique. However, we do work with your onsite IT/network person to assist with equipment settings.