Casio Ses10 Cash Register E10 Error 10

Casio Ses10 Cash Register E10 Error

There are 2 reason why your Casio Ses10 cash register is displaying an E10 error.

1. The paper roll needs replacing

To replace the roll, open the paper cover, then press the little button on the front left of the printer. then you can list the platen arm and replace the roll.
VIP! make sure to press the button first. If you force the platen arm open without pressing the button you may break the paper replacement sensor which mean a printer replacement.

2. The paper replacement sensor is busted

As mentioned above this can when the paper platen arm is forced up without pressing the release button first.

Unfortunately this sort of damage is not covered by the manufacturers warranty

By the time you order in a new printer mechanism and have it replaced the cost is basically the same as a new Casio Ses10 Cash Register itself. In this case I’d recommend buying a register to take advantage of the long Epson printer warranty.

If you have any other questions please leave a comment below


  1. The power went out and the machine cannot open anymore. How to fix it

    African Caribbean and general market
    1. You’ll have to wait until the power comes back on. You will not loose any transactions.

  2. When tape is replaced how do I clear the code?

    Felicia Benson
    1. Hi Felicia,

      After replacing the paper roll, make sure the platten arm “clicks” down. Then just press the Clear button and you should be able to continue.

      Is there a specific error code you’re getting?

  3. I have tried everything nothing works.

    Lenora Arthur
    1. Hi Lenora,

      In that case you may have a broken paper sensor that needs to be replaced. Ask your dealer if it’s still under warranty.

  4. Our register showed code e10 and after closing the arm it showed a flashing 0 what can we do to fix it? Is there a way to reset the whole register back to factory settings?

    Pablo Hernandez
    1. Try the factory reset steps in the manual. If you need them let me know.

      Otherwise it could be a broken paper sensor. They are common on this model.

  5. can the printer be disabled ?

    1. Hi Jeff,

      Yes, the S10 printer can be in receipt mode or journal mode or disabled mode.

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