Epson TM-T88V Receipt Printer is not printing 52

My Epson TM-T88V receipt printer is not printing receipts?

The first step is to decide if it’s a hardware fault or a software fault. This is done by the printer “self test”.

Note that these steps are the same for the Epson TM-T88VI, Epson TM-T88V, Epson TM-T88IV & Epson TM-T88III.

Perform these “self-test” steps to make sure the receipt printer hardware is ok

1. Make sure there’s paper in the printer. press paper feed to make sure it’s feeding paper
2. Turn off the power switch on the receipt printer
3. You need 2 hands for this : Hold down the paper feed button and switch the power on. Keep your finger on feed for 3 seconds
4. If the Epson TM-T88V receipt printer starts printing out your settings then you can be 99% sure the problem is not with the hardware
5. If you can’t get a print out you may have a hardware problem. Check to see if the printer is under warranty.

If you need specific help leave a comment below

52 Comments

  1. Hi, my printer is saying it needs attention but doesn’t say what it needs. We have tried turning it on and off and restarted the whole computer but it doesn’t fix it. What else can I do to try and fix it.

    1. Hi Sarah,

      If it’s an Epson TM-T88IV or V, can you try doing a self test as described above. If you get 2 pages printing out, one with test characters and one with settings, then you know the printer itself is ok.

      Let me know how you go.

  2. Hi, I have tried the above mentioned way and 2 testing paper is printed. but on the computer, the printer can be deteched, and cannot print out, wonder if there is any driver.

    I work on mindbody online system and wonder if there is any possible way to connect.

    1. Hi There,

      It does sound like a driver problem. Are you on PC or MAC?

      Here is a link to our drivers page which has direct download links to the various Epson T-T88V drivers

  3. My printer clearly responds and even triggers the cash drawer. It scrolls the paper as if printing and cuts it, but with nothing printed on it. I did the self test and it responds, but with nothing printed. My printer is about a year old, but barely used. Its been standing unused for a while.

    Charles

    1. Hi Charles,

      My 1st thought is a paper issue. Did the problem happen after you changed paper rolls?

      The 80x80mm thermal rolls must feed from underneath. If the roll is feeding from over the top the paper is upside down and printing on the wrong side.

      Also, make sure you’re not using 76x76mm plain/bonded paper. The sizing is nearly the same.

  4. Hi . I also have a TM-T88lV i cleaned the unit and after that both of the paper out as well as the error light stays on and the feed button does not work. If i switch off the unit and open the paper hold and remove the paper and switch it on again with the cover open, you can press the paper out sensor and the light does off. If you close the cover again even with paper inserted the paper out light goes on and does not go off unless the previous steps are retaken . Please help if it is possible.

    Johan Jacobs
    1. It sounds like you may have damaged the paper sensor when cleaning. Epson TM-T88IV’s have a 3 year warranty, so you can contact your supplier for repair if you bought it in that time. If older than 3 years, I’d suggest getting a new T88V with a 3 year warranty. The sensors can be expensive to replace once you add in labour time.

      1. Thank you very much for the response it is much appreciated.

        Johan Jacobs
  5. hi,maybe you can help me out.i cant print and when i troubleshoot,it says that my printer needs to turn on because it is off,but its not.what should i do?thanks

    1. It sound like you have a faulty power supply. Do you have another printer power supply you can test with the printer?

      1. Great advice. Works!
        I tried everything in the software, OS and even replaced the printer to no avail. The only thing I did not replace was the power supply. I was going nuts, but now I’m a happy camper. Thanks

        1. Hi George.
          So glad we could help you and the printer is working.

  6. i have a problem with the tm-t88iv printer it is testing fine but when you connect to the pc it does not print, when i change the printer the new one works on the same machine, so what could be the issue?

    stephen mangwato
    1. Hi Stephen,

      If the “self test” is working fine, and the same model of printer is working then it could be a faulty interface board.

      Are both printers the same connection type? E.g. USB, serial or ethernet?

      If they are the same interface you can try using the working printer interface board in the non-working printer. There are 2 screws on the back plate to be undone and the board just pops out. Just make sure the power if off when changing boards.

      Let me know how you go.

  7. my epson tm-t88v prints fine on the sides of the paper, but the middle is not printing good at all
    What do i do?

    Anthony Laganella
    1. Hi Anthony,

      It’s either a bad paper roll or your printhead is dead.

      Steps
      1. try some different paper rolls in the printer
      2. If problem still exists the print head is dead. You’ll need a new printhead or a new printer.

  8. I have an Epson TM-T88v Model M244A
    It prints out just fine, but after it prints, it has this grinding sound until you rip the paper off…Any idea what can fix this issue?
    Also, when i connect another printer (Exactly the same model) the computer does not recognize it…is there a way to use a new printer of the exact same model? can’t figure out why its not initializing…

    1. Hey There.

      Sounds like your paper cutter might be jammed. Does it still cut after printing a receipt or do you have to tear the paper manually? If it’s not auto-cutting, i’d say the grinding is the auto-cutter trying to work but is jammed. This may need to be replaced by a technician, or replaced under warranty.

      Is the second printer the same connection type ie USB, serial, parallel or Ethernet? If It’s ethernet, it will have a different IP address than the first printer for example.

  9. My TM-T88V after 3-4 hours of work stoped when large crowds .Turn the Led bulbs Error. After that I turn button Power Off/on and the and everything is OK (like hard reset) . With the new printer TM-t88V everything without problems.

    1. Hi Proby,

      This one has me a little stumped. It sounds like it could be an overheating issue or your cache buffer is getting full and the full reset clears the cache buffer. Can you test with another printer?

  10. Hey, I just got the epson t88v printer, I installed the driver now windows can detect if it is plugged in and I can do the self test,
    but still I can’t print anything from windows, the only thing I can print is a list of police form the epson utility (and I can’t print the test page)

    adil bendamo
    1. Hi Adil,

      This sounds like a driver issue to me. I would try uninstalling the driver and re-installing it. Make sure you have the printer “unplugged” when reinstalling the new driver. After installation, plug the printer into a different USB port (assuming your using a USB connection).

  11. I have a TMT-88V that just stopped printing. Will not feed paper or self test but does turn on. The error light flashes a few times when i turn it on but goes away. Any ideas?

    1. Hi Andrew,

      The flashing pattern gives us a clue to the problem.

      for example 4 short flashes then 1 long flash means a CPU problem and the machine needs replacement.

      2 shorts and a long, and 3 shorts and a long mean a power supply problem.

      Let me know what the flash pattern is.

      1. Hi Darryl, my Epson Tmt88V has stopped printing. It Will not feed paper or self test but does turn on.
        When I Self Test I get 2 short error lights and then one longer error light

        1. Hi Gary,

          This really sounds like a power supply problem. More specifically a high voltage problem. I’d say a new power supply will solve your problem.
          If you have a spare one from another T88 printer then give that a go first.

          We do sell Epson TM-T88V power supplies here if you need one.

          1. Hi,
            I have tried another Power Supply from an earlier T88 model. Printer still will not feed
            Garry

          2. Hi Garry,

            So with the new power supply you got exactly the same error 2 short blinks and 1 long blink?

            If so, and the power supply is not the problem, then there is a serious voltage problem in the printer itself and needs to be repaired or replaced. Sorry about the bad news mate. The manual calls this sequence of blinks an “unrecoverable error”.

            If the printer is less than 3 years old then you can return it to your pos supplier for a warranty repair. Otherwise you might need a new Epson TM-T88Vi ( the Vi is now finished)

            POS Help
  12. please my tmmiv printer is not available on the pc, i did a self test on it.
    the test says HANDSHAKING OPERATION OFFLINE OR RECEIVINF BUFFER FULL.
    please help

    1. Hi John,

      What interface is the printer USB/Serial or LAN?

      It sounds like an interface setting error. Or a baud rate difference between the printer and PC COM port (if using a serial printer)

      1. Having the same issue, how do I go about troubleshooting an interface issue? Using LAN interface.

        1. Hi Jeff,

          2 things to try here.

          1. Do the selftest as described in the article. If the test page prints fine then it’s not a hardware problem.

          2. To test the ethernet / ip address. Use a cross over cable to directly connect the T88V to the PC ethernet port. This way you can bypass the router. your should be able to open up a browser window with your printer ip address eg 192.168.10.5 and see all the printer settings from there to test further.

  13. My Epson TM-T88V only prints once after i turn it on and won’t even print all the way. The error led starts flashing and it wont print nor feed paper.
    I removed it and added it again and the same issue continues. I can’t get it to work.

    1. Hi, what is the sequence of flashes. eg 2 long , 3 short.

      Might be a PS180 power supply problem.

  14. Printer was working fine then suddenly stopped did the self test and it printed the error light flashes then I push feed and it prints more of the test have to push feed aprox 3 times then the error light stops and it stops printing again….. ?????….

    1. Sounds like the buffer was full. Have you got a busy store with many transactions a day?

  15. I bought a new Epson receipt printer to replace one that is on it’s last leg. Old printer is the TM-T88V model M129H. New printer is the TM-244A. I swapped the new model out and it is not printing what it should.

    ?v?v?v?v is what it prints repeatedly.

    Is there a fix for this. Are my 2 printers not compatible? Any insight would be much appreciated.

    Brandon Moore
    1. Hi Brandon.

      Are you using a serial connection. If so then the baud rate (speed) settings in the printers are different. You ned to make the printer baud rate the same as the com port (serial port) on your computer. Have you got a manual. You will need to modify the dipswitch settings on the bottom on the printer. Just make them the same as your first printer.

  16. Hello and thanks for this forum.
    When I run the printer self test it almost finishes. It does not cut the paper though. Then when I rerun it it does nothing.

    Jay Kilmartin
    1. Hi Jay,

      Sorry for the late reply. I took a sabatical from a couple of months but am on deck now 🙂

      That’s a strange one. sounds like its running out of power part way through which makes me think power supply. I would test the printer with a different PS180 power supply first.

  17. Hello,

    I have a tm 88v printing fine, the problem is the buzzer stopped sound.

    I set in correctly in the printer options but still doesn’t work.

    Any clues? Seems a hardware failure… but is strange that only the sound stops. Is there an easy way to replace the buzzer ?

    Maybe is a configuration issue.. or driver issue?

    Thx in advance.

    Regards

    1. Hi Jose,

      It sounds like a buzzer hardware failure to me. You can buy replacements.

      You can also get cheap external buzzers to plug into your cash drawer port.

  18. Hi,
    Mine wont print from the till but the self test worked fine, Error light is on and I have no clue what to do!

    lauren marsh
    1. Hi Lauren,

      What is working before and stopped, or has it never worked?

      In this case it could be:

      1. faulty cable from computer to the printer.
      2. Incorrect POS software setup. The right codes need to be sent to the printer to work.
      3. Faulty interface board.

      Usually its number 2. Let me know if you need more personalised help.

  19. hi i have an epson t20 model m267d……the test printing works but when it comes to printing reciepts it does nothing….it first said cant communicate but now its jus dont print

    1. Hi Rameez, It sounds like the wrong instructions are coming from the POS Software here

  20. Hello,
    POS Connected via static IP.
    Prints fine for a while, but then the printer drops off the network (can no longer ping) for seemingly no reason. Have to power cycle to re-connect, then works fine for awhile again.
    Thanks.

    1. Hi Nathan.

      I’ve seen this happen before when the printer and the POS are not on the same router doing DHCP. Are the POS and the printer on the same router?

  21. hello I Have a T88v and it will print from the epson program but no other program on my computer. It shows up in my printer and devices tab but all documents just build up in the “see whats Printing” tab never to be printed. As i said it functions perfectly through the epson program. We have been using it for two years and it has never done this. any assistance would be greatly appricated

    1. Hi Kyle,

      What connection type do you have, USB, Serial or Network?

      It sounds like the wrong instructions are coming from the POS Software. Have you upgraded the software or the physical POS terminal recently?

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